Return & Exchanges

🔄 Returns & Refund Policy – Shop Without Worry

At Trendporta, we want you to love every item you buy. If something isn’t quite right, returning or exchanging it is simple and hassle-free.

✅ Who Can Return

You can request a return if:

• The item is unused and in its original condition, including packaging.

• You contact us within 14 days of receiving your order.

• You provide proof of purchase, like your order confirmation or invoice.

❌ Items That Can’t Be Returned

Some items aren’t eligible for returns, including:

• Final sale products

• Opened or used personal care items

• Customized or made-to-order items

🔁 Exchanges

If you received the wrong, damaged, or defective item, reach out within 7 days. We’ll happily arrange:

• A replacement, or

• A full refund

To speed things up, it helps to send photos of the item and packaging.

💰 Refunds

Once we receive and check your return:

• Approved returns will be refunded to your original payment method.

• Refunds usually take 5–10 business days to process.

• Shipping fees aren’t refundable unless the mistake was on our end.

📦 Return Shipping

Return shipping costs are usually the customer’s responsibility, unless we sent the wrong or defective item.
We recommend using a trackable shipping service to ensure your package reaches us safely.

💬 Need Help?

Any questions about returns, exchanges, or refunds? Just email our friendly team at servbox@trendporta.com — we’ll guide you through every step.

At Trendporta, we aim to make returns and refunds as painless as possible so you can shop with confidence and peace of mind!